General Terms And Conditions

These General Terms and Conditions apply to every offer made by Tribes Dating and to every Agreement concluded between Tribes Dating and the Customer regarding the offering and provision of Services.

Before the Agreement is concluded, the text of these General Terms and Conditions will be made available to the Customer. If this is not reasonably possible, Tribes Dating will indicate, prior to concluding the Agreement, where the General Terms and Conditions can be reviewed and that they will be sent free of charge upon request.

If the Agreement is concluded electronically, these General Terms and Conditions will be made available electronically before the Agreement is concluded in such a way that they can easily be stored on a durable medium.

If specific additional conditions apply to certain Services, paragraphs 2 and 3 apply accordingly.

If one or more provisions are wholly or partially void or annulled, the remaining provisions remain fully in force. The invalid provision will be replaced in mutual consultation with a provision that approximates the original intent as closely as possible.

Situations not explicitly regulated shall be assessed in accordance with the spirit and purpose of these General Terms and Conditions. Ambiguities shall also be interpreted accordingly.

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated.

All offers are non-binding. Tribes Dating may modify the offer until an Agreement has been concluded.

The offer contains a complete and accurate description of the Services. Obvious mistakes do not bind Tribes Dating.

Information, images and descriptions are indicative only and do not give rise to rights or compensation, unless required by mandatory consumer law.

Mock-ups or examples are illustrative and may differ from the final Services.

Each offer clearly states:

• the price including taxes;
• how and when the Agreement is concluded;
• payment and execution method;
• applicability of the right of withdrawal;
• duration and termination conditions;
• acceptance period or price guarantee period.

The Agreement is concluded when the Customer accepts the offer and meets the conditions, including successful payment.

Electronic acceptance is confirmed electronically. Until confirmation, Tribes Dating may dissolve the Agreement.

Tribes Dating takes appropriate security measures for electronic transactions.

Tribes Dating may assess the Customer’s creditworthiness and refuse or condition agreements if necessary.

The Customer receives key information before or at the start of the Services, including contact details and withdrawal rights.

The Agreement is conditional upon actual service delivery.

The Subscription is personal and non-transferable.

The Subscription starts when the App becomes publicly operational; pre-sale periods do not count.

The Customer may withdraw within fourteen (14) days without reason (“Cooling-off period”).

Withdrawal must be communicated clearly, e.g. by email.

Payments are refunded within 14 days via the same method.

If the Customer requests immediate service, the withdrawal right is waived once performance begins.

After the cooling-off period, no refunds are granted unless explicitly stated.

Missing an Event does not entitle the Customer to a refund.

If the Event is postponed due to force majeure, tickets remain valid.

If the Event is cancelled but the App proceeds, no refund is granted.

Prices are clearly stated and include VAT unless stated otherwise.

Prices will not increase during the offer validity period except due to legal changes.

Pre-sale prices remain fixed for the initial term.

After the initial term, new rates may apply.

Obvious pricing errors are not binding.

Payment is due immediately upon conclusion.

No payment = no Service obligation.

Late payment puts the Customer in default and may result in suspension or termination.

Collection costs may be charged where legally permitted.

Services are delivered when made available.

The App is still in development; no exact launch date is guaranteed (expected autumn 2026).

Subscription duration: 1 year, then automatic indefinite renewal.

Customer may cancel anytime after renewal.

Temporary downtime does not entitle compensation unless required by law.

Tribes Dating may suspend or terminate if the Customer breaches obligations.

If Services cannot be delivered, proportional refunds may apply.

Tribes Dating is only liable for direct damage due to attributable failure.

Indirect damages (e.g. lost profit) are excluded.

Liability is limited to the amount paid by the Customer.

No liability for third parties unless due to intent or gross negligence.

Limitations do not apply where prohibited by law.

Complaints must be submitted within a reasonable time (max. 2 months).

Responses are given within 14 days.

If unresolved, disputes may be brought before a court.

Complaints do not suspend obligations unless stated otherwise.

If justified, appropriate remedies will be provided.

All IP rights remain with Tribes Dating or licensors.

Customer receives a limited, non-transferable right of use.

No sublicensing or redistribution without permission.

Event tickets are personal and non-transferable.

Tribes Dating may use branding and identifiers.

Tribes Dating indemnifies Customer against valid IP claims, subject to conditions.

Personal data is processed in accordance with GDPR.

Appropriate security measures are taken.

Third parties may be engaged under processing agreements.

Further details are in the privacy policy.

Dutch law applies.

Mandatory consumer protections in the Customer’s country remain applicable.

The CISG does not apply.

Disputes may be submitted to the competent court.

For questions, complaints or correspondence:

Email: [email protected]

Tribes Dating aims to respond within 2 working days.