General Terms And Conditions

1. These General Terms and Conditions apply to all offers made by Tribes Dating and to every Agreement concluded between Tribes Dating and the Customer regarding the offering and provision of Services.
2. Before the Agreement is concluded, the text of these General Terms and Conditions will be made available to the Customer. If this is not reasonably possible, Tribes Dating will indicate before the conclusion of the Agreement where the General Terms and Conditions can be consulted and that they will be sent to the Customer free of charge upon request without delay.
3. If the Agreement is concluded electronically, these General Terms and Conditions will be made available to the Customer electronically before the conclusion of the Agreement in such a way that they can be easily stored by the Customer on a durable medium.
4. If, in addition to these General Terms and Conditions, specific (additional) conditions apply to certain Services, paragraphs 2 and 3 apply accordingly.
5. If one or more provisions of these General Terms and Conditions are or become wholly or partially void or voidable at any time, the remaining provisions shall remain in full force. The void or voidable provision will be replaced by mutual agreement with a provision that approximates the intent of the original provision as closely as possible.
6. Situations not expressly regulated in these General Terms and Conditions shall be assessed in the spirit and intent of these General Terms and Conditions. Ambiguities regarding the interpretation or content of one or more provisions of these General Terms and Conditions shall also be interpreted in the spirit and intent of these General Terms and Conditions.

1. If an offer by Tribes Dating has a limited period of validity or is made subject to specific conditions, this will be expressly stated in the offer.
2. All offers by Tribes Dating are without obligation. Tribes Dating is entitled to modify or adjust the offer as long as no Agreement has yet been concluded.
3. The offer contains a complete and accurate description of the Services offered by Tribes Dating. The description is sufficiently detailed to enable the Customer to properly assess the offer. Obvious mistakes or obvious errors in the offer are not binding on Tribes Dating.
4. Information, images, descriptions and other data forming part of the offer are presented as truthfully as possible but are purely indicative in nature. No rights can be derived from them and they do not in themselves constitute grounds for compensation or dissolution of the Agreement, unless there is a conflict with mandatory consumer law.
5. To the extent that Tribes Dating uses images, mock-ups or example representations (for example of the App, functionalities or events), these are for illustrative purposes and may differ from the final delivery of the Services.
6. Each offer contains sufficient information to make clear to the Customer what rights and obligations are associated with accepting the offer. This includes at least:

• the price of the Services, including taxes;
• the manner in which and the moment at which the Agreement is concluded;
• the method of payment and delivery of the Services;
• whether or not the Right of Withdrawal applies and, if applicable, the conditions for it;
• the duration of the agreement or the conditions for renewal or termination;
• the period within which the offer can be accepted, or the period within which Tribes Dating guarantees the price.

1. The Agreement is concluded at the moment the Customer accepts the offer of Tribes Dating and meets the conditions set out therein, including successful payment.
2. If the Customer has accepted the offer of Tribes Dating electronically, Tribes Dating will confirm receipt of the acceptance electronically without delay. Until this confirmation has been sent, Tribes Dating is entitled to dissolve the Agreement. This does not affect the Customer’s right of withdrawal.
3. If the Agreement is concluded electronically, Tribes Dating will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure digital environment. If the Customer can pay electronically, Tribes Dating will take appropriate security measures.
4. Tribes Dating is entitled, within the limits of the law, to verify the creditworthiness and payment obligations of the Customer, as well as other facts and circumstances relevant to responsibly entering into the Agreement. If Tribes Dating has good reasons on this basis not to enter into the Agreement, it is entitled to refuse an application with reasons given or to attach special conditions to the performance of the Agreement.
5. Tribes Dating will provide the Customer, at the latest at the start of the performance of the Services, with the following information, in writing or in a manner that allows the Customer to store it accessibly on a durable medium:

• a. the contact details of Tribes Dating where the Customer can go with questions or complaints;
• b. information on how the Customer can exercise the Right of Withdrawal, or a clear notification if and to the extent that the Right of Withdrawal is excluded;
• c. information on the main features of the Services and the applicable service after the conclusion of the Agreement.

6. The Agreement is entered into on the condition that the agreed Services can actually be delivered. If performance of (part of) the Services proves reasonably impossible, Tribes Dating will inform the Customer without delay and, where applicable, ensure an appropriate solution in accordance with these General Terms and Conditions.
7. The Subscription is strictly personal, non-transferable and intended solely for use by the Customer who has entered into the Agreement with Tribes Dating.
8. The Subscription commences on the date on which the App is made publicly and operationally available. The period prior to this date, including the pre-order or pre-sale phase, is not considered a subscription period and does not count towards the duration of the Subscription.

1. The Customer has the right to dissolve the Agreement with Tribes Dating without giving reasons (hereinafter: the “Right of Withdrawal”) within a period of fourteen (14) days after the conclusion of the Agreement (hereinafter: the “Cooling-off Period”).
2. To exercise the Right of Withdrawal, the Customer must inform Tribes Dating unambiguously within the Cooling-off Period of their decision to withdraw from the Agreement, for example by email to [email protected].
3. If the Customer withdraws from the Agreement, Tribes Dating will refund all payments received from the Customer without delay, and in any event no later than fourteen (14) days after receipt of the withdrawal notice, via the same payment method used by the Customer, unless the Customer expressly agrees to a different payment method.
4. During the Cooling-off Period, the Customer will not have access to the Services, unless the Customer expressly requests immediate commencement of the digital Services. In that case, the Right of Withdrawal lapses at the moment the performance of the Services has begun, to the extent and as soon as the Customer has expressly declared, prior to that performance, to waive their Right of Withdrawal.
5. After the expiry of the Cooling-off Period, refund of amounts paid by the Customer is not possible, unless expressly stated otherwise in these General Terms and Conditions.
6. The Customer’s inability to attend the Event, for whatever reason, does not give rise to a right to a refund or any other compensation.
7. If the Event is cancelled by Tribes Dating:

• in the event of postponement due to force majeure, including pandemics, government measures, unforeseen venue or safety issues, the ticket remains valid for the new date and no right to a refund exists;
• in the event of definitive cancellation of the Event while the App proceeds and becomes available, the Customer has no right to a refund, as the Event is offered free of charge and as an additional service with the subscription. In that case, the Customer is also not entitled to any additional compensation.

1. All prices for the Services offered by Tribes Dating are clearly stated prior to the conclusion of the Agreement and are inclusive of VAT, unless expressly stated otherwise.
2. During the period of validity stated in the offer, the prices of the Services will not be increased, except for changes that are the direct result of changes in legal regulations or VAT rates.
3. The price paid by the Customer for a subscription or other Service purchased via the pre-sale is fixed at the time of conclusion of the Agreement and applies in full for the agreed initial term, regardless of any subsequent price changes for new customers or subscriptions.
4. After the end of the initial subscription period, the Subscription is automatically renewed for the same period as the initial subscription period, at the rate applicable at that time. The Customer will receive a reminder no later than 1 month before renewal with the rate applicable at that time. The Customer may cancel the Subscription at any time via the account settings or by email to [email protected], with a notice period of maximum 1 month, effective from the next billing period.
5. Obvious mistakes or obvious errors in the offer, including evident calculation or input errors, are not binding on Tribes Dating. In that case, Tribes Dating is not obliged to perform the Agreement at the obviously incorrect price.
6. Unless otherwise agreed, the Customer must pay the amounts owed immediately upon conclusion of the Agreement via the payment methods offered by Tribes Dating.
7. The Agreement is only concluded after payment has been successfully received by Tribes Dating. If payment is not made or is refused, Tribes Dating is not obliged to provide the Services.
8. The Customer is obliged to report any inaccuracies in provided or stated payment details to Tribes Dating without delay.
9. In the event of late payment, the Customer is in default by operation of law. In that case, Tribes Dating is entitled, within the limits of the law, to suspend the performance of the Services or to dissolve the Agreement.
10. If Tribes Dating is forced to take collection measures, the reasonably incurred extrajudicial collection costs will be borne by the Customer, to the extent permitted by law and after the Customer has been properly notified of default.
11. Payment for the Services does not affect the Customer’s Right of Withdrawal as regulated in these General Terms and Conditions.

1. Services are provided from the moment they are made available to the Customer by Tribes Dating. Tribes Dating is entitled to modify or further develop the Services, provided that the core of the Services is not materially affected. The Services offered by Tribes Dating may be offered separately or as a bundle.
2. The App is under (further) development at the time of entering into the Agreement and is in an advanced stage. Tribes Dating will endeavour to make the App operationally available to the Customer within a reasonable period (expected autumn 2026), but does not guarantee a specific launch date or exact functionalities at the start. The Subscription is entered into for an initial term of one (1) year, commencing on the date on which the App is made publicly and operationally available. After the end of the initial subscription period, the Subscription is automatically renewed for the same period as the initial subscription period, at the rate applicable at that time. The Customer will receive a reminder no later than 1 month before renewal with the rate applicable at that time. After renewal, the Customer may cancel the Subscription at any time via the account settings or by email to [email protected], with a notice period of maximum 1 month, effective from the next billing period.
3. The Event will be organised by Tribes Dating on a date and at a location to be determined by Tribes Dating (expected autumn 2026).
4. If the App ultimately does not come to fruition while the Event has taken place, the Agreement will be deemed to have been partially performed. In that case, the Customer has no right to a refund of the portion of the price reasonably attributable to the Event.
5. If the Services are (temporarily) unavailable or performance is delayed, Tribes Dating will endeavour to restore the Services as soon as possible. Temporary interruptions do not entitle the Customer to compensation, subject to mandatory legal provisions. If (part of) the Services cannot be delivered or cannot be delivered on time, Tribes Dating will inform the Customer without delay and endeavour to proceed with performance within a reasonable period.
6. Tribes Dating is entitled to suspend the performance of the Services or to (partially) terminate the Agreement if the Customer fails to fulfil their obligations under the Agreement and/or these General Terms and Conditions or acts in breach of these General Terms and Conditions, to the extent permitted by law.
7. If Tribes Dating is unable to provide the Services or is unable to restore them within a reasonable period, the Customer has the right to dissolve the Agreement in accordance with the statutory provisions. In that case, Tribes Dating will refund amounts already paid on a pro rata basis, unless otherwise stipulated in the Agreement and/or these General Terms and Conditions.

1. Tribes Dating is only liable for damage suffered by the Customer as a result of an attributable failure in the performance of the Agreement by Tribes Dating, to the extent that such damage is the direct result of acts or omissions of Tribes Dating.
2. Tribes Dating is not liable for indirect damage, including in any event consequential damage, loss of profit, lost revenue, reputational damage, missed savings and other forms of pure economic loss.
3. The liability of Tribes Dating is, to the extent permitted by law, limited to the amount paid by the Customer to Tribes Dating.
4. Tribes Dating is not liable for damage caused by auxiliary persons or third parties engaged in the performance of the Services, unless such damage is the result of intent or deliberate recklessness on the part of Tribes Dating itself.
5. The limitations of liability contained in this article do not apply if the damage is the result of intent or deliberate recklessness on the part of Tribes Dating, nor to the extent that liability cannot be excluded or limited under mandatory law.

1. Tribes Dating has a complaints procedure as set out in this article and handles complaints in accordance with this procedure.
2. Complaints about the performance of the Agreement must be submitted to Tribes Dating fully and clearly described within a reasonable period, and in any event within two (2) months of the Customer discovering the defect.
3. Complaints received by Tribes Dating will be answered within fourteen (14) days of receipt. If a complaint requires a foreseeably longer processing time, the Customer will receive an acknowledgement of receipt within this period with an indication of when a substantive response can be expected.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that can be submitted to the competent court.
5. The submission of a complaint does not suspend the obligations of Tribes Dating and the Customer, unless Tribes Dating indicates otherwise in writing or mandatory law provides otherwise.
6. If a complaint is found to be justified by Tribes Dating, Tribes Dating will, to the extent required by law, ensure an appropriate solution, such as restoration of the Service, a price reduction or (partial) dissolution of the Agreement.

1. All intellectual property rights relating to the Services, the App, the Event, as well as all associated software, designs, texts, images, documentation and other content offered by or on behalf of Tribes Dating, rest exclusively with Tribes Dating or with third parties from whom Tribes Dating has obtained a right of use.
2. The Customer acknowledges these intellectual property rights and will refrain from any use that is contrary to these rights, the law or these General Terms and Conditions.
3. To the extent that Tribes Dating carries out work or develops materials on behalf of the Customer, the intellectual property rights thereto remain fully with Tribes Dating, unless expressly agreed otherwise in writing.
4. The Customer obtains solely for the duration of the Agreement a limited, personal, non-exclusive and non-transferable right of use to the Services and the App, solely for normal and intended use thereof, and solely for as long as the Customer complies with their obligations under the Agreement and these General Terms and Conditions. The ticket for the Event is also strictly personal, non-transferable, non-resaleable and non-redeemable for money or other consideration.
5. The Customer is not permitted to grant sublicences, reproduce, publish, distribute or make available to third parties the Services or (parts of) the App, without prior written consent from Tribes Dating or to the extent that mandatory law provides otherwise.
6. Tribes Dating is entitled to provide the Services, the App and associated materials with brand names, logos, technical designations or other identification marks to protect its rights and origin.
7. Tribes Dating indemnifies the Customer against valid claims by third parties due to infringement of intellectual property rights directly related to the Services provided by Tribes Dating, provided that the Customer informs Tribes Dating in writing without delay of such a claim and leaves the handling thereof entirely to Tribes Dating. This indemnification lapses to the extent that the claim is the result of modifications made by the Customer, use contrary to the Agreement or these General Terms and Conditions, or use outside the context intended by Tribes Dating.

1. Tribes Dating processes personal data in accordance with the GDPR and applicable Dutch implementing legislation.
2. The participant has the right to access, rectification, erasure, objection and data portability. Requests via [email protected].
3. Personal data will not be shared with third parties for commercial purposes without explicit consent.

For questions, complaints or correspondence:

Email: [email protected]

Tribes Dating aims to respond within 2 working days.